Magellan Health Customer Story

Magellan Health Inc. is a US-based managed healthcare company that focuses on special populations, complete pharmacy benefits, and other specialty areas of healthcare. As a Fortune 500 company that serves commercial health plans, employers, state and local governments, and the federal government, including the Department of Defense, the quality of each employee is crucially important.

With more than 9,000+ current employees in specialist healthcare and operational roles, Magellan is expanding rapidly across the United States.

With the rapid expansion of their behavioral health and specialty medical treatment services, Magellan needed to make over 100 annual hires to meet growing demand. However, they have a wide range of roles to fill, including Executive Level Roles, Managed Care, Care Coordinators, RNs, LPNs, Behavioral Health, Long Term Services Support, and Utilization Management positions in different US states.

They needed an RPO partner who could manage this broad range of technical, leadership, and operational specialist hiring flexibly and agilely, able to scale up or down as needed with aligned technology solutions that generate recruitment performance data and analytics.

By working with Magellan’s existing recruitment team, Pierpoint examined their current talent attraction processes and created a customized solution that would meet their fluctuating talent needs. By supplementing their existing recruitment model with Partial and Full Life Cycle Recruitment services, Pierpoint created a scalable solution that could ramp up or down as needed to source the right candidates.

Through targeted recruitment marketing, Pierpoint created an employer branding campaign that attracted high-caliber candidates quickly and easily, achieving 95% hiring manager satisfaction.

By implementing SLAs and upgrading their existing technology stack, Pierpoint was able to create a process for tracking important recruitment data, including analysis of their time-to-source, time-to-fill, candidate quality, and recruitment success. This meant there was now a system in place for continually optimizing the hiring process.

Our scalable, tech-enabled recruiting approach meant we delivered the right quality and quantity of candidates on time. Pierpoint’s ability to achieve all talent acquisition goals led to the partnership continuing on an ongoing basis. Pierpoint continues to support Magellan’s talent acquisition team with customized RPO support today.

Project highlights for the 3+ year partnership include: