SAN JOSE, California, September 27, 2023 —  HRO Today, a prominent HR industry trade media and advisory firm, revealed its 2023 Baker’s Dozen Customer Satisfaction Ratings: RPO ranking, recognizing the leading RPO organizations worldwide.  Pierpoint International, a leading global provider of Recruitment Process Outsourcing (RPO) solutions, has been named a Top Midsize Deal RPO Leader.  HRO Today’s RPO Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of RPO services.

HRO Today determines overall rankings through annual feedback collected directly through their own mailing lists and indirectly through service providers. Data analysis is performed across 42 questions in three subcategories: breadth of service, size of deals, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, they calculate scores in all three subcategories as well as an overall score. HRO Today’s results are unbiased reflections of RPO service providers’ customer satisfaction.  Pierpoint has earned a ranking as a Top RPO leader for the ninth consecutive year, ranking #7 overall in a highly competitive landscape of RPO providers.

“The practitioner response to the 2023 RPO Baker’s Dozen Survey was enormous. We received more than 900 surveys and we verified 478 from 350 different client companies. This is the largest RPO Customer Satisfaction Study in the HR trade media,” said Elliot Clark, CEO and Chairman, SharedXpertise Media. “Any ranked company, is an excellent choice…”

The report validates Pierpoint’s strength in global talent acquisition and process optimization, including the use of industry-leading recruiting technologies, helping clients find, attract, and hire talent at scale as part of their growth and transformation business strategy. This, coupled with Pierpoint International’s design, advisory, and consulting capabilities, enables the business to build efficient, flexible, and holistic hiring solutions.

“We’re honored to be recognized as a leading RPO solution provider by our clients for the ninth year in a row,” said Alyssa Thach, CEO at Pierpoint. “Today’s business environment is more complex than ever which makes this commendation even more meaningful. Being entrusted to effectively locate, hire, and retain top talent today, means staying on top of an array of challenges, from the explosive development of AI to rising demands of finding qualified candidates in a timely, unbiased manner while maintaining an exceptional candidate experience. We’re extremely proud to empower our clients with top talent, technologies, processes, and planning they need to build successful, equitable and competitive organizations.”

This announcement follows accolades from top industry analysts, with Pierpoint being named a ‘Major Contender RPO Services – Global’ by leading global analyst firm Everest Group in its Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2023.

About HRO Today
HRO Today and HRO Today Global are the properties of SharedXpertise Media and offer the broadest and deepest reach available anywhere in the HR industry. The magazines, web portals, research, e-newsletters, events, and social networks reach senior-level HR decision-makers with rich, objective, game-changing content. Their number 1 strength is their reach. HR leaders rely heavily on the HRO Today’s Baker’s Dozen rankings across six different categories when selecting an HR service provider. As part of their service suite, HRO Today offers HR business leaders an unbiased consultancy for strategic, long-term thinking and planning. We employ a variable cost structure that flows as marketing needs to with a dedicated team of professionals support the strategy, delivering lead generation, consistent messaging, and effective brand development across multiple channels. To learn more, visit

About Pierpoint International
Pierpoint designs and delivers custom Recruitment Process Outsourcing (RPO) and workforce solutions that blend talented people, the right technologies, tailored processes, and proper planning to improve our client’s talent acquisition strategy so their organization gains a competitive advantage. To learn more, visit

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