RPO performance is measured against the hiring goals and service levels agreed for your program. Measures may include time-to-fill, cost-per-hire, candidate submission quality, interview-to-hire ratios, offer acceptance, and retention.

Reviews should examine results by role or location where relevant, identify delays, and establish actions for both teams. Hiring manager feedback and candidate experience provide additional context.

For an example of documented results, read how Pierpoint helped Juniper Networks reduce time-to-fill by 20%.