SAN JOSE, California, September 19, 2024 — HRO Today, a leading HR industry trade media and advisory firm, has announced its RPO Baker’s Dozen Customer Satisfaction Ratings®, which honor the top Recruitment Process Outsourcing (RPO) providers globally. Pierpoint International, a premier global RPO solutions provider, has been named a Top Midsize Deal RPO Leader, marking the tenth consecutive year the company has been ranked among the best.
HRO Today determines overall rankings through annual feedback collected directly through their own mailing lists and indirectly through service providers. Data analysis is performed across 42 questions in three subcategories: breadth of service, size of deals, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, they calculate scores in all three subcategories as well as an overall score. HRO Today’s results are unbiased reflections of RPO service providers’ customer satisfaction.
HRO Today’s RPO Baker’s Dozen Customer Satisfaction Ratings® are a trusted benchmark for evaluating Recruitment Process Outsourcing (RPO) providers, based solely on feedback from buyers of RPO services through an annual online survey distributed directly via HRO Today’s mailing lists and indirectly through service providers. Only providers with statistically significant sample sizes are analyzed, with rankings determined by scores across three key subcategories: breadth of service, size of deals, and quality of service, weighted by importance using a predefined algorithm. HRO Today ensures the integrity of the rankings by discarding incomplete or outlier surveys, resulting in unbiased, data-driven insights that help buyers assess RPO providers during their RFP process. Pierpoint has earned a ranking as a Top RPO leader for the tenth consecutive year, ranking #8 overall in a highly competitive landscape of RPO providers.
“The practitioner response to the 2024 RPO Baker’s Dozen Survey was enormous. We received more than 900 surveys and we verified 474 from 345 different client companies. This is the largest RPO Customer Satisfaction Study in the HR trade media,” said Elliot Clark, CEO and Chairman, SharedXpertise Media. “Any ranked company, is an excellent choice…”
The report highlights Pierpoint’s expertise in global talent acquisition and process optimization, reinforcing its use of industry-leading recruiting tactics and technologies to help clients find, attract, and hire talent at scale, supporting their growth and transformation strategies. Combined with Pierpoint International’s design, advisory, and consulting services, the company delivers efficient, adaptable, and comprehensive hiring solutions.
“We are deeply grateful to be recognized once again in HRO Today’s 2024 Baker’s Dozen Customer Satisfaction Ratings as a leading RPO solution provider,” said Alyssa Thach, CEO of Pierpoint. “This recognition not only validates our market leadership but also reflects our commitment to addressing the evolving challenges in talent acquisition. In a time of rapid technological advancement and shifting workforce expectations, we remain focused on providing innovative, scalable solutions that empower our clients to succeed. As we look ahead, we’re excited about the future and the opportunity to continue shaping the industry with integrity, resilience, and excellence.”
This announcement follows recognition from top industry analysts, with Pierpoint being named a ‘Major Contender RPO Services – Global’ by leading global analyst firm Everest Group in its Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2024.
About HRO Today
HRO Today and HRO Today Global are the properties of SharedXpertise Media and offer the broadest and deepest reach available anywhere in the HR industry. The magazines, web portals, research, e-newsletters, events, and social networks reach senior-level HR decision-makers with rich, objective, game-changing content. Their number 1 strength is their reach. HR leaders rely heavily on the HRO Today’s Baker’s Dozen rankings across six different categories when selecting an HR service provider. As part of their service suite, HRO Today offers HR business leaders an unbiased consultancy for strategic, long-term thinking and planning. We employ a variable cost structure that flows as marketing needs to with a dedicated team of professionals support the strategy, delivering lead generation, consistent messaging, and effective brand development across multiple channels. To learn more, visit hrotoday.com.
About Pierpoint International
Pierpoint designs and delivers custom Recruitment Process Outsourcing (RPO) and workforce solutions that blend talented people, the right technologies, tailored processes, and proper planning to improve our client’s talent acquisition strategy so their organization gains a competitive advantage. To learn more, visit pierpoint.com.